Refund policy

Who handles payments and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds go back to the card or account you paid with.

The free plan

The calculators, templates and daily free checks cost nothing, so there is nothing to refund. They are also the best way to try KDP Toolkit before you pay: the free cover checker and interior checker are the same checks Pro runs, with a daily limit.

14-day money-back guarantee

If you ask within 14 days of your first payment, we refund it in full. This applies to:

• Pro monthly: your first monthly payment;
• Lifetime: the one payment.

You don’t need to give a reason, though we’re grateful if you do, because it helps us improve the tools. When a refund is made, Pro is turned off for that license key straight away.

The guarantee is for trying Pro, so:

• it applies once per customer. If you buy Pro again after a refund, the new purchase isn’t covered;
• renewals aren’t refunded. Cancel before the next payment instead (see below) and you won’t be charged again.

Outside these cases, payments are not refunded, except where the law where you live says they must be, or where a fault on our side stopped Pro from working and we couldn’t fix it.

How to ask for a refund

1. Find the receipt email from Paddle for the payment.
2. Use the link in that email, or go to paddle.net and look up your order with your email address.
3. Choose to request a refund. You can also contact us and we’ll arrange it with Paddle.

Paddle usually processes a refund within a few days. Your bank may then take 5 to 10 working days to show it on your statement. Any sales tax or VAT you paid is refunded too.

Cancelling a subscription

You can cancel Pro monthly at any time, using the link in your Paddle receipt email or at paddle.net. Cancelling stops the next payment. You keep Pro until the end of the month you have already paid for. If you cancel within 14 days of your first payment and want it back as well, ask for a refund as above.

Your right to cancel in the EU and UK

If you live in the EU or the UK, you normally have 14 days to cancel a purchase of digital content. Pro starts working as soon as you buy it, so the law lets that right end once you start using it. Our 14-day guarantee on your first payment gives you the same protection anyway, whether you have used Pro or not.

Chargebacks

Please ask us or Paddle for a refund before disputing a payment with your bank. A refund is quicker for you. If a payment is disputed, Pro is paused for that license key until the dispute is settled.

Changes to this policy

If we change this policy, we will update this page and the date at the top. A change never takes away a refund for a payment you made before it.

Questions

If anything here is unclear, contact us.